Refund policy

We have a Final Sale - No return policy, which means you cannot request a return after receiving your item.

To be eligible for a refund due to damaged or other seller caused issue, your item must be in the same condition that you received it, untouched or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have any issue with the products received, please contact us for further options.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@chococheeseny.com